Terms and Conditions

1. Identification and Purpose

These General Terms and Conditions govern the use of the Website and the platforms, applications and services provided by RYAKEZA – Comércio e Prestação de Serviços, Lda., hereinafter referred to as RYAKEZA. They apply to all Users and Clients, whether natural persons (including end users of school platforms) or legal entities (companies, schools, merchants and other entities), depending on the context of each Service. The processing of personal data in the context of using the Services is specifically governed by the Privacy Policy.

2. Definitions

Client: a natural or legal person who contracts Company Services through a commercial proposal, usage licence or specific contract. End User: a person who accesses and uses the software or platform provided to the Client (e.g. employee, student, guardian, online store consumer). Software: business management applications (ERP/CRM), school management, e-commerce platforms and complementary modules developed or licensed by the Company.

3. Acceptance and Contracting

Contracting any Service presupposes full acceptance of these Terms and of the Privacy Policy, complemented, where applicable, by a Software Licensing Contract, Consulting Services Contract and/or a specific Personal Data Processing Agreement, which prevail over these Terms on the matters they specifically regulate. For corporate Clients, the signatory is presumed to have sufficient authority to bind the represented entity.

4. Use and Operation

4.1. RYAKEZA assumes no responsibility for Users interacting with or entering information, such as personal or other data, on websites that impersonate the Website or the platforms, applications and services provided by RYAKEZA. 4.2. The use and quality of access to the Website depend on the device used and on the internet connection (active data service or Wi-Fi connection), and it is the User\u2019s responsibility to ensure it is suitable for that purpose. 4.3. RYAKEZA reserves the right to place advertising on the Website.

5. Registration, Accounts and Security

Access to the Software may require registration and the creation of an account, with the Client and End Users being responsible for the accuracy of the data provided and for the confidentiality of their credentials. The Company implements appropriate technical and organisational measures to protect Data against unauthorised access, loss or improper alteration, as described in more detail in the Privacy Policy.

6. Intellectual Property and Licensing

6.1. RYAKEZA fully retains industrial, intellectual, copyright or related rights over the Website and all its components, including images, documentation, procedures and any updates or developments made. 6.2. The Software, its source code, architecture, interfaces and technical documentation are the property of RYAKEZA, and the Client is granted a non-exclusive, non-transferable usage licence limited to the contracted period and scope, unless otherwise provided in a specific Licensing Contract. 6.3. Any use of Website content by the User for purposes other than those authorised herein, namely full or partial copies, will render the User liable towards RYAKEZA, civilly and/or criminally, as applicable, as well as the obligation to indemnify RYAKEZA for all damages caused.

7. Prices, Service Invoicing and Payment

Licensing, subscription or Service provision prices are set out in the applicable commercial proposal or contract, expressed in Kwanzas (AOA) and subject to VAT at the legal rate in force.

8. Availability and Technical Support

RYAKEZA makes its best efforts to ensure the continuous availability of the Software, but may carry out scheduled maintenance operations with prior notice. Service levels (minimum availability, response and incident resolution times) are set out in a specific Service Level Agreement (SLA) when contracted.

9. Confidentiality

The parties undertake to keep confidential all non-public information exchanged within the contractual relationship, including Data, technical specifications and commercial information, and not to disclose it to third parties without prior consent, except under legal, judicial or competent regulatory authority obligation.

10. Suspension and Termination

RYAKEZA may suspend or cancel access to the Website and related services, or terminate the applicable contract, in the event of non-compliance with these Terms, contractual obligations, indications of fraud or violation of applicable legislation, including in fiscal, payment or data protection matters, upon notice to the Client.

11. Force Majeure

Neither party shall be liable for non-compliance resulting from unforeseeable circumstances beyond its control, including telecommunications infrastructure failures, system unavailability, natural disasters or acts of public authority that objectively prevent compliance with the obligations undertaken.

12. Changes to the Terms

RYAKEZA reserves the right to change these Terms by publishing the updated version and, when the change is substantial, prior notice to the Client. Continued use of the Services after the change implies acceptance.

13. Applicable Law and Dispute Resolution

These Terms are governed by Angolan law. For the resolution of any dispute arising from their interpretation or execution, the parties elect the courts of the district of Luanda, expressly waiving any other, without prejudice to recourse to arbitration by mutual agreement.